Columbia Mental Health Psychiatrists and Therapists - Aldie — Ketamine Clinic in Aldie, VA

The therapists and providers are great, but the office staff truly are incompetent and just horrible to work with. I was having an extremely difficult mental health situation and reached out to my therapist for help and set up an appointment the next day. Donna Stuck at the business office cancelled my appointment an hour before it was supposed to start due to payment, even though I made a payment that same day. The office did not believe me and had to “wait until it was confirmed with the billing office”. By the time they got around to “checking” that, my appointment slot was long over and I was made to deal with my difficult situation alone with no communication from my therapist, as I am assuming they are told not to communicate with patients at all until billing is resolved. Additionally, the billing situation is so confusing and all over the place- there’s multiple different entities involved with billing and they don’t talk to each other. You make a payment with one and another can’t see it, so you’re just in an endless cycle of figuring out who you made a payment to and if the billing office updated your payments. This billing situation alone caused me to leave this practice- if a patient has reached out to their therapist for mental health help, it should be addressed right away instead of questioning whether or not they’re telling the truth about making a payment. What a horrible situation to be put in when you’re reaching out for help.

Madeline at Columbia Associates is wonderful. She is caring, thoughtful, professional and very helpful in providing the best care to her patients.

The practice and their therapists are exceptional. I can’t recommend this place enough. They helped my family through a passing of a loved one and gave us the way forward.

Great services provided and I appreciate the promptness of assigning a provider.

Flexible options designed for whatever you want, as much or as little. Didn’t know what to suspect but everything is good and supportive. Filled out the form and the front office called as soon as the office opened and made choosing an appointment a breeze, very helpful and guided through all options and preferences. Was referred by a friend and I am now referring some of my other friends.

Consult helpful and had followed up visit and that was great, really appreciate you

Excellent care and easy to use the telehealth option! Whitney Brownhallsmith LCSW is extraordinary and very talented. I have never experienced therapy as effective or impactful as the work we have done together!

My provider has been an amazing resource and advocate for me. I truly appreciate the time and attention they have given me. It really reflects a genuine concern for my wellbeing. I’m very lucky to have such a supportive and caring person on my side.