Revitalist - Ketamine and TMS Therapy Provider — Ketamine Clinic in Louisville, KY

Said best/most effective way to complete treatment was doing 6 infusions over 2 weeks.. then said you can do it over 3 weeks… then it was like.. oh it doesn’t matter! You can do it whenever.. it will be fine.. I think they just want to take your money. They don’t actually care if you complete treatment or not. They were also closing the office a lot while I started my treatment. It was like oops sorry.. we’re changing providers or whatever their excuse was. Also found out that their pricing was not consistent for everybody there. Some people were actually getting overcharged and others charged less. They were supposedly going to make their prices more strict at the beginning of 2023 on top of prices going up but then they closed.. super sketchy.. also one of the nurses put his hand on my thigh which I thought was a bit strange but then didn’t want to say anything because he was cool other than that.. but I’m saying it now because it is super weird and I don’t like people touching my legs. It would have been more acceptable if it was a woman and still just.. still a bit strange when you can do a shoulder tap or something

I’ve been trying to get treatment for nearly 5 months. A $150 telehealth appoint is required before starting. They told me insurance often covers this, but got the runaround when I tried to give them my insurance info. I eventually just paid it out of pocket. Very difficult to actually get ahold of someone. I left numerous polite messages trying to figure out a time to schedule infusions. When I was able to reach someone, there were a number of excuses: departments were out for holidays, the clinic was changing service providers, etc. They also put my name in their system backward that I had to call to get corrected twice. Best results are had with 6 treatments over a two-week period. For most people who juggle family and jobs, this takes some maneuvering to make it work. It’s also an investment, costing over 2k for the series which insurance won’t cover. (Some insurance covers the initial therapy appt that determines whether you’re a good candidate to receive ketamine therapy- this is the $150 consult.) I was able to schedule my first appointment for early April, but received a call last week from a TN number informing me the Louisville clinic is closing. They don’t know when or where they will reopen but she assured me “they will.” The administration component of this clinic seems so incredibly disorganized and unprofessional. I have no complaint with the telehealth consult or the doctor I saw, but I can’t help but wonder if they were aware of the clinic closing and scheduled me for a consult anyway. If I can’t get in-person treatment, what’s the point of the consult?

Treatment was great, atmosphere was good. But be aware that if you file through insurance, you will be charged quite a bit more than patients that pay out of pocket, so be sure to get the breakdown beforehand.

I had an amazing experience here. I completed the ketamine-assisted therapy which included six infusions, seven therapy sessions. The staff is amazing and ensure you're well taken care of and safe. They are available throughout the whole experience and after to answer any questions or concerns. They really care here and it shows.

Revitalist has changed my life forever!!! From the moment I walked in I could sense I was going to be in good hands! Staff, nurses & psychotherapists are the best in their field. I have suffered from depression my whole life and after receiving the Ketamine therapy treatments; I can honestly say I'm finally moving forward with peace and promise in my life. The lifelong baggage no longer controls me!! For once in my life... I'm winning! ❤

I just fished my 6 sessions. They all are awesome! I feel so much better in so many ways! The whole staff makes you feel so comfortable and welcome!!! I loved the whole experience!!!

The team at revitalyst help me do a complete one 180 in terms of my mental health growth. I haven't felt this in control and at the wheel since before I joined the military. I highly recommend to anyone that is seeking long term help with Mental Health.

I felt so welcome and comfortable walking into the office. The atmosphere makes you feel calm as you enter the beautiful setting. After a consultation with me, Dana provided excellent, professional, care and selected the appropriate treatment. I had a vitamin infusion to give me a boost before the holidays and have felt great since then; it was just what I needed. There was relaxing music and a very comfortable recliner. There is a warm, soft blanket to complete the experience. I highly recommend this office and will be back!