Uptown Psych of Illinois — Ketamine Clinic in Chicago, IL

My therapist here quit on me because he believed he was unqualified. No recommendation for a qualified therapist given. My psychiatrist is not a psychiatrist, but a nutritionist who is authorized to prescribe medicine. She did not show up to our appointment. No warning. Not sure why I bother trying to get treatment from a place that doesn't want to help. If you are looking for a casual therapist this place might be fine, but if you have a mental illness and need real help it won't be found here. Update: lowered to 1 star after accounting asked me to pay a $100 fee for a missed appointment for a session I attended and the professional did not. Supposed policy was never mentioned, no notice was given.

UPDATE: I have not seen a provider here in a year, but they just sent me a bill claiming I owe them money from a visit roughly a year and a half ago. When I cancelled my upcoming appointments and cut ties with my psych my bill was $0. When I called they said it ‘takes time to submit to insurance’. It does not take a year and a half. This is ridiculous, the people working in their billing procedure is either deeply flawed or this company has 0 morals and they’re fishing for money. I cannot emphasize it enough YOU WILL NOT RECEIVE QUALITY CARE HERE, THEY ONLY WANT YOUR MONEY. Do not go here. I was desperate and wanted to see a provider, so I ignored all of the negative reviews for Uptown Psych. I started seeing them in August 2024- they have yet to submit a claim to my insurance. I have had 6+ conference calls with my insurance and Uptown Psych- each time I confirm my information on file and each time I call back they say the information is wrong. They're billing me $600+, its been 6 months. The billing department is unorganized and the lack of corrections is infuriating.

Everyone is all over the place there , rude front desk females ,they never have an answer to any questions asked, they always go to their " manager" for answers but then that manager only cares about payments, she's very dismissive. I wasn't able to keep my appointment and they made me rescheduled until I got paid they make it so difficult for patients to keep mental health in track , they don't care about their patients, unless it's a male person infront of them and they get to flirt that's the only thing that makes them happy ,very unprofessional, I highly recommend staying away from this place.

ABSOLUTELY NOT! I was a patient for far too long. I regret not seeking new treatment sooner, but being in such a terrible place I was hopeful that somebody with a background in psychiatry would care the slightest bit. I was wrong. I first started out with Aloha Leblanc and she left after three sessions. I was then switched to Mai Nguyen and there’s not a nice word I can think of when it comes to her being a provider. But if you love someone who will attend all but 3 of your sessions at a minimum of 20 minutes late, have to repeat yourself multiple times to get her to understand something you’re seeing in the portal by literally saying exactly what you see and it still be “I don’t know what you’re seeing”, only having a knowledge of outdated coping tools, and CONSTANT prescription issues making you go without your medication for so long you experience side effects then Mai is your girl. Uptown psych is a chop shop, they don’t care about patient care, their staff don’t want to do their job (Mai has directly told me they don’t answer calls or respond to emails so to use the portal that doesn’t work 99% of the time) Our last session I told her I’d rather go into a psychiatric hold than seek any help from her or uptown psych. Do better Uptown Psych before you cause so much stress to a patient they take their life because being treated by you has definitely made me question if trying to care for myself is even worth the battle you made it to be

You will spend more time trying to get in contact with a human than you will in an appointment with a practitioner. I’ve been a patient since 2019 and since the remodel of the building, the lack of staff and length of time staff has stayed has clearly diminished. I’m on my 4th psych/practitioner for medication and each time I am charged for a new patient appointment, even though I’m at the same practice. I’m so sorry to each of you who shared you are not being given your proper medication, I will be moving on from here in fear of that.

TLDR - DON'T GO HERE. I've been a patient here for 2 years and I've had 3 different providers (the first two left the company entirely, that should've been my first sign to leave). Suuuper disorganized! It's nearly impossible to get a hold of anyone. I've been out of medication multiple times with an inability to reach anyone for a refill. They ask you to send a message in the portal to request an appointment but then are unresponsive. It's nearly impossible to reach them via phone. Just today alone, I've been on hold for 40 minutes and counting...please do yourself a favor and look for other providers.

No one showed up to my telehealth appointment. Instead I got a phone call 2 minutes into the zoom meeting, which I didn’t answer because I was IN THE TELEHEALTH MEETING letting me know that I actually wasn’t covered after all despite asking and being told I was on multiple occasions. I later called the office and had to leave a voicemail after going through the automated message system 3 times without finding a way to actually talk to someone on staff. Finally 20 minutes later I got a call back letting me know that to be seen I had to agree to spend $150+ instead of the expected $15 co-pay.

Listen to the other reviews and beware of this place. Dr Jennifer Phan was extremely judgemental during my intake. I have never felt less supported by a provider in my life.

This place got bought out by Optum and most of the staff has left as a result. It’s a terrible clinic now with subpar providers and admin staff that’s impossible to work with. Echoing the many other reviews about Margarita Kos especially being a bad provider. Never in my life have I ever felt so insulted and put down by a doctor who I’m entrusting with my care. She should be fired and investigated for the way she’s treating so many patients. Don’t waste your time or money here.