SunCloud Health Outpatient Treatment Center — Ketamine Clinic in Chicago, IL

For the past two years I've witnessed how SunCloud Health provides truly exceptional care. From the moment you walk in, it’s clear that the staff genuinely care about each individual and take the time to understand the whole person—not just a diagnosis. The treatment team is compassionate, knowledgeable, and highly collaborative. I am incredibly grateful for the work being done at SunCloud Health and would highly recommend it to anyone seeking comprehensive, high-quality mental health and eating disorder treatment.

i have very complicated feelings about this organization. SunCloud did help me in a lot of ways, but they are so organizationally bankrupt that i cannot recommend that anyone else go here. i won’t go over every single little thing - i was moved up to their residential program a month into my treatment (which is something i still disagree with, but i understand why the decision was made), so my treatment at this location was split into two parts. when i first came here, i thought that i was in the wrong program. there was nothing but addiction and 12 step programming the days i came in, and i was initially interested in SunCloud because of OCD, and the prospect of maybe getting TMS. i later learned that, no, i wasn’t in the wrong program, and they just have that much addiction programming for everyone. their philosophy is that putting everyone with many different issues together helps build community between everyone - which i do understand, but… i did come wanting a lot more 1 on 1 therapy, which was only provided once a week (where i got actual work done). about a month of being here, i was suddenly told one day that “SunCloud recommends” i move up to residential because of concerns around my weight (i didn’t and never have had an eating disorder). i initially declined and thought that i could work on it in PHP (as it would also be a lot better for my depression and OCD), but then learned the next day that SunCloud’s “recommendation” actually means that they will force you to do it or else not treat you anymore, which… would’ve been nice to know earlier. a lot of terrible things happened in residential which is a whole different thing, but when coming back to this location, i had requested a different therapist here. this never happened. i had also requested psychological testing here the first time around, and two months later, i was told that it would be next week. next week rolls around, and i’m told it’s happening next week. next week rolls around, and i’m told that actually, sorry, SunCloud can’t test me for DID here. this was a bit of a shock to me, considering that i wanted to do testing for ADHD and autism? eventually this miscommunication got cleared up - i couldn’t do testing here because i have DID and they can’t factor for that - but there have just been so many examples of mismanagement in this organization that it’s impossible to name them all. i also have a lot of issues with my personal therapist, hence why i mentioned wanting to switch earlier. i won’t get into why, as i do think he works well with others and his style doesn’t match with me, but this situation should’ve been handled before i felt like i couldn’t even talk to him anymore about anything. now, my OCD did improve quite a bit while at SunCloud. but, i think this is moreso due to medication changes (the psychiatrist here is quite good) and pushing myself personally, rather than any therapeutic work that they did. the community connection can vary, but i did feel like i could relate to people here - especially with them having a dedicated LGBTQ+ group which was helpful for me as a lesbian :p but.. the organization itself? i simply cannot recommend SunCloud to anyone. please seek treatment elsewhere, and i hope whoever is reading this finds success on their treatment journey c:

I’ve had the opportunity to collaborate with SunCloud Health on several shared cases, and I can say they provide exceptional, comprehensive care. Their multidisciplinary approach offers clients a truly integrated treatment experience. SunCloud goes beyond symptom management to address the root causes of mental health and substance use issues. I’ve consistently seen patients benefit from their thoughtful, trauma-informed care and supportive environment. Communication with their team has always been professional, timely, and collaborative. They take continuity of care seriously, which makes a huge difference in long-term outcomes. I highly recommend SunCloud Health to anyone seeking a higher level of care.

A Life-Changing Experience I cannot say enough good things about my experience at SunCloud. From the moment I arrived, I felt truly seen, heard, and cared for. The staff—from therapists, psychiatrists and support team members—are compassionate, highly skilled, and deeply committed to each individual's healing journey. Group and individual sessions are both insightful and empowering, with a strong emphasis on evidence-based practices, and trauma-informed care. What stood out most was the sense of community and genuine connection. My time here helped me develop the tools I needed to manage my mental health. I wholeheartedly recommend this facility. It truly saved my life, and I will always be grateful.

Sun Cloud Health egregiously violated the Americans with Disabilities Act and the ethical guidelines for a mental health institution by forcing me to discharge from their Chicago location's PHP program due to deeming my service animal a "safety concern" (their words). There were two incidents on separate treatment days in which my service animal did bark - once because another patient slammed a door and a second time on a separate occasion due to the same patient stepping on him. I immediately corrected the behavior and removed my dog from the presence of the other patient in both scenarios, and also implemented proactive measures to manage interactions with this other patient. Sun Cloud did not discuss either of these incidents with me, but made an internal decision without my knowledge or involvement to prohibit me from bringing my service animal to programming. Sun Cloud Health did not offer alternate accommodations for my disability, instead forcing me to prematurely discharge from their program. Earlier in the same day, I had alerted the Sun Cloud Health team of active suicidal ideation symptoms (with intent). This took place approximately 4 hours prior to discharge. Still, I was discharged by the Site Director and my assigned Treatment Coordinator with no resources, follow-up, or plan for continuation of care. The Sun Cloud Health team did not contact my emergency contact or outpatient treatment team despite discharging me with active suicidal ideation, among other active symptoms. To this date I have received no follow up from Sun Cloud Health, though they did continue to charge my payment plan. Through discussing this incident with my outpatient treatment team I have learned this is not an isolated incident of ethical violations within Sun Cloud Health and it seems to be a matter of time before their lack of concern for patient care results in loss of life. I would not recommend Sun Cloud Health to anyone seeking compassionate and ethically sound treatment.

I’m so grateful for my time in the PHP/IOP program. The program and dedicated staff truly saved my life. I can say I made some positive and permanent change in my life after being there for about 6 months. It’s been 1.5 years since I was discharged and I’m so grateful for the help I got. There really isn’t a price to getting better after trauma and severe mental illness. Paige, Dr Annan, and the rest of the staff were so wonderful.

Sun Cloud Health is an exceptional mental health care center that truly prioritizes families and community well-being. From the moment you step through their doors, you are welcomed into a warm and supportive environment where individuals and families alike are met with compassion, professionalism, and a deep understanding of mental health challenges. One of the standout aspects of Sun Cloud Health is their dedication to family-centered care. They recognize that mental health is not just an individual journey but one that affects and is affected by loved ones. Their programs are designed to include family members in the healing process, offering therapy sessions that strengthen relationships, improve communication, and foster resilience. Whether it’s parental support groups, couples counseling, or workshops for children and adolescents, they go the extra mile to ensure that every member of the family receives the support they need. Beyond their commitment to families, Sun cloud Health is deeply involved in the community. They offer outreach programs, educational seminars, and partnerships with local schools, businesses, and organizations to promote mental health awareness and early intervention. Their sliding-scale payment options and accessible care initiatives demonstrate a true commitment to making quality mental health services available to everyone, regardless of financial status. The staff at Sun Cloud Health is another reason this facility stands out. Their team of therapists, psychiatrists, and social workers are not only highly skilled but also genuinely invested in their patients’ well-being. They take the time to create individualized treatment plans, integrating evidence-based therapies with holistic approaches that address mind, body, and spirit. If you are seeking a mental health care facility that treats you like family and prioritizes both personal and community healing, Sun cloud Health is a place where you will find understanding, support, and hope. I highly recommend their services to anyone in need of compassionate and comprehensive mental health care.

I have known Dr Kim for over 10 years and can attest to her reputation, professionalism and experience. She is highly respected in the field and puts patient care first. The standard of care is set higher for others in the organization from her leadership.

I have referred a couple of my patients to SunCloud. One of my favorite things about SunCloud is that they treat the individual, not the disease. Also they treat co-occurring disorders and get to the underlying cause. The one thing my patients always talk about is the community that is built with other patients and the treatment team. I am going to continue to send my patients to SunCloud that need a higher level of care.

Dr Kim is an amazing doctor and an even better person. She is honest and caring and put her patients first all day every day.I have seen her and her husband pour their lives in to building SunCloud and I know she provides exceptional care.