Better U — Ketamine Clinic in West Hollywood, CA

My experience with Better U thus far has been very positive. Today I had an appt with Ludwig which was very helpful. He answered several questions I had, and did so quite well, providing me email and text links to resources provided by Better U of which I'd not yet taken advantage. He, also, answered questions I had regarding concerns on typical length of treatment and maintenance, since I do not have anyone with whom to share my experience, and haven't known quite what to expect from this process. He gave me additional encouragement when I felt comfortable enough with him to share, more specifically, the nature of some of my issues. I couldn't have anticipated more help from this session than I received. I am Very pleased and reassured coming away from this appointment. And he has reinforced my overall experience with Better U as an impressive organization, and highly impressive in comparison with my experience with 2 other online ketamine therapy organizations. I have more hope today that a happy, fulfilled life is indeed possible for me than I have had in over a decade! Thank you very much!

Excellent support and the best pain reliever I have found after being disabled for 30 yrs. I’m in NY for emergency surgery with mom. It’s 10 degrees and I’m going through hell. If you could get my meds up here as soon as possible, I need to be able to take care of her. Severe spinal surgery. I’ll be here at least a month. If you could help please.

I would recommend BetterU if you are looking for alternative therapies for anxiety or depression that don't rely on permanently being on medication.Their app is very helpful as a resource in this process

I’ve been with Better U for several years, and for a long time I genuinely felt supported and grateful for this program. Ketamine therapy helped me when other options hadn’t, and I’ve recommended Better U to others in the past based on my early experience. Over the last several months, though, I’ve grown increasingly concerned. Since a pharmacy change, the medication no longer feels consistent with what I previously received at the same prescribed dose. I’m not claiming wrongdoing — but as a long-term patient, the difference has been noticeable and unsettling. Continuity of care has also become a significant issue. I seem to have a new doctor or provider nearly every appointment, which makes it difficult to build trust or feel that anyone truly knows my history. Phone calls are rarely returned, and when I do need to schedule a doctor appointment, the wait can be up to two weeks. One experience in particular was especially difficult. Around Christmas, my prescriber did not send my prescription to the pharmacy for over a week, even though I had clearly explained that I was out of medication and that the holiday period is a very hard time for me emotionally. I shared that I was struggling and having flashbacks. Despite this, it took four separate phone calls before anything moved forward, and responses only came via brief text messages days later. That lack of urgency and follow-through was deeply disappointing. I’m sharing this publicly because repeated attempts to resolve these issues privately haven’t led to improvement. When you’re already dealing with stress and mental health challenges, these kinds of delays and communication gaps don’t just feel frustrating — they add to the burden. I want this to work, and I’m not trying to attack the company or dismiss the many people who’ve had positive outcomes. However, given the ongoing issues with responsiveness and continuity, I’m now also looking into other programs. I truly hope Better U can take feedback like this seriously and make improvements, especially for long-term patients who’ve relied on this care. Unfortunately they have gotten really bad reviews lately on other sites are not even bother to responding. Very concerned. Used to be a huge supporter and have recommend them to so many people but not anymore. Just makes you sad when a company cares so little.

Better U Provides a Game-Changing, Life-Saving program. The staff is always happy to provide assistance and support. The providers are available for follow-up visits, the Integration Guides are skilled, compassionate and available. Ketamine is not a magic bullet, but when taken as recommended, used in conjunction with the extensive mental health modules included in the program (based on CBT Models), one can achieve amazing breakthroughs in many areas of their lives. I have overcome severe PTSD and find ongoing relief from depression and anxiety. The coaches work with you to dial in the program to your individual needs and goals. They are always there to help as you move through the healing journey. Highly Recommended!

I am so thankful for running into your company’s ad on my instagram page. And then Facebook. I only knew of the IV infusions which are way way too expensive not including uber / Lyft rides since unfortunately I wouldn’t even have any family or friends where I live near by but even then I never knew there was at home ketamine treatments let alone financing to help me out with so much money all together! I was doing spravato for the last couple of months at my doctors office and which they were already a 56 minute drive away from my home and back and always really early in the morning not including having to go through my insurance transportation back and fourth. And when I did my free consultation with an amazing, very nice and understand knowledgeable person, really woke my eyes up about the difference between spravato I had been doing twice a week still at the max dose with no even the slightest change , and I think it was actually messing with me and maybe even making me worse as I had other issues and not MDD at all. Yall are the best, very supportive, amazing, and I got my betterU box with my prescription 30 day supply of ketamine, the lead medical director Dr. Leel she was very nice an understand and amazing. I was shocked at how quick my package and betterU box actually got delivered to me! I’m still confused and my memory is bad as is on how to work my portal app and all, but I did my first session 2 nights ago and it was amazing. Wow. Because being in my own warm cozy bed, I lit a smelly good candle as it was night time even better in my bedroom. And it was amazing. I look forward to more sessions and actually really feeling like a normal human being and being my goal is to hopefully be able to get past trauma multiple traumatic events that happened in my past, and being able to be my younger fearless happy fun self again 🥺

This has changed my life for the better. I’ve never been depressed but my God have I been anxious and angry. One 9 session round did more for me then the past three years of therapy BY FAR.

Excellent guidance and support throughout the entire process. I would highly recommend.