Sonoran Sun Wellness — Ketamine Clinic in Scottsdale, AZ

I have 9 failed/denied charges to my bank account from Sonoran Sun Wellness. They JUST sent me 3 invoices (2 invoices are the same invoice # and same appointment) they are trying to double charge me for the same invoice as reflected in my email and bank account denied charges. The invoices they continuously try to charge me for are from OCTOBER AND NOVEMBER of 2025. It’s January? I had my card on file the entire time I was seen by one of your providers. I have paid my copay every time. I no longer have the same insurance and my insurance only changed after I discontinued seeing my provider. Fraud/bad accounting to continuously try to charge my previous card for October and November invoices without my consent and charging me 2 times for the same old invoice. Do not recommend. Surprise charges and double charges don’t make any client happy.

I have been left waiting endlessly for 2 of the 3 virtual appointments with no one showing up nor getting responses from their offices when I call/text. I have had three appointments scheduled. All three were evals. The first time I waited at the agreed upon time and no one ever got to me nor was anyone in the office answering the phone or responding to my texts. Mind you it was 4:30 pm and their offices don't close until 5 pm. The second time I had a successful visit with Tatianna who is wonderful. The third time was supposed to be another evaluation since my first psychiatrist became unavailable due to unforseen circumstances. Again I was left waiting and was told 10 minutes later the psychiatrist was running late but was getting on. Nothing happened, it's been 30 minutes. I keep having to leave work early where I am needed--a rehab hospital--and I am losing time on my paycheck to get to my virtual appointments which have been in vain. I have been urgently needing help and each time I am being left wasting time that is crucial to my mental health.

So much praise to give for this business, where to start?! The entire staff is absolutely wonderful. I’ve felt loved and welcomed throughout my 20+ nuero-feedback treatments and like I was truly cared about. Mister Mister, the therapy bunny is darling and adds charm and character to this practice. The aesthetics are on point and make you feel like you’re in a stylish home rather than a sterile medical office. I cannot recommend them enough and am excited and hopeful to continue healing with Sonoran Sun Wellness. Thank you, from the bottom of my heart! You’ve made a huge difference in my life! ❤️

The entire staff was pleasant, caring, and professional. I felt very comfortable at Sonoran Sun Wellness. Before my treatments were completed I noticed that things that used to trigger anxiety were no longer causing anxiety. I also have more clarity on simple everyday issues, like which light switch goes with which light.

Each provider I’ve met has been so knowledgeable and kind! Highly recommend!

Fantastic mental health therapist with cutting edge technology. The technology called TMS is unique game changer in the community. As a physician, I refer patients over to Ishah and Sonoran Sun wellness with full confidence.

I came here for a much needed retreat from San Diego and couldn’t recommend this place more! The staff was great where we worked on immediate mental health improvement while also focusing on a long term mental health sustainability plan. Will definitely be back!