Mindful Health Solutions - TMS - Spravato Treatment - San Francisco — Ketamine Clinic in San Francisco, CA

An absolute revelation, everyone should try this.

This has been an amazing experience so far and I am excited about my continued journey with MHS. I was at rock bottom and my sister, a doctor of internal medicine, referred me to MHS. From the first greeting I received from Margaret, through the intake she provided, to the herculeon efforts from Olivia to get the insurance in order, to Amal - my doctor, it doesn't get better than this. My first treatment was significant and immediately helpful. I am looking forward to my future and have great praise for Amal and my care team at MHS. Thank you kindly!

Michael Nguyen is my favorite he is the best and has helped me tremendously.

The administration is awful and unresponsive, I frequently had to request multiple times for a refill of my medication because it was not submitted. Recently, my psych went on long term leave and their admin did not notify me until my prescription was not refilled, at which point they made me jump through hoops with a covering psych to get the prescription. Two months later, they told me I needed to find a new psych office because they did not know when my doctor was coming back, and cancelled all of my future appointments, and then did not refill my medication. They once forgot I was on a medication and didn't refill it or bring it up again for 5 months.

DO NOT SET UP AN APPOINTMENT WITH THIS PRACTICE.

So incompetent as to be criminal! I called to get an appointment with my provider (who was amazing) and they told me she wasn’t with the practice any more. They had no plan for any transition for me and now I’m scrambling. I will NEVER deal with them again.

My care team was excellent, i have nothing but praise for them. The issue is with the back office in general and the billing department in particular. Three times during the course of treatment they sent me bills for money I didn't owe. And it wasn't just me. Patients in the waiting room reported the same thing on the same days. If you complain, they tell you to talk to the front desk person in the office and they are unable to help. Now, four months after the end of treatment, they're claiming I owe them money. I do not. I have tried to contact them multiple times to resolve the situation, but they have not responded. Just avoid these people. It is not worth the stress.

Treatment techs = 5+ stars Office staff = 3 stars Communication = 0 stars Billing = 0 stars Overall = 2.5 stars Mindful Health is a MESS. The admin side of this company is painful. From the onset, the communication bordered on harassment: texts, emails, and phone calls. I'd confirm an appointment two ways and then get another form of communication at 2 a.m. Sometimes, I would get check-in emails after my appointment. Well after starting treatment I still got marketing emails, "Still interested in trying TMS?" even after unsubscribing multiple times. Their "unsubscribe" violates data privacy laws. (You have to email in to unsubscribe, receiving no confirmation of receipt.) This never happened for weeks until I found an office staff member who was ON IT for me. The office staff can be hit or miss–some are friendly and helpful, while others are less so. It doesn't seem Mindful Health gives their front office the power of information—they always have to reach out to ask someone for info a normal medical office would have on hand. I was never sure someone would follow up to answer my query. More than half the time, it wasn't. The treatment itself: I had multiple techs over the weeks, and they are friendly, kind people doing important work. Five (plus) stars to Jenny, Shannon (Stockton office), Neel in SF office and Jami in Walnut Creek. They each made my time in the chair easy and enjoyable. Mindful Health could benefit from hiring a project manager specializing in UX to overhaul its client communication and experience. People are coming to them for medical issues and being exasperated by their interactions with this company. It's sad that a company offering life-altering treatments to reduce depression, anxiety, and other behavioral issues doesn't invest in ensuring they don't contribute to these issues. Check-in process–a mess! As mentioned, multiple methods sent continuously. Asked to confirm/input my insurance and co-insurance at every check-in. That is 36 times. 5 days a week. Repetitive and unnecessary. Also - move your computers! When you walk into a medical office to have your office staff hidden behind a monitor that they can barely look over is weird. Move them to the side so your staff can interact with your clients. Location. No one, and I repeat, no one wants to go to Union Square every day for treatment. This is a bizarre location for a medical office where you have to go so frequently. Traffic, people, parking–just a nightmare. If I didn't have a Vespa to travel to my treatments, I would not have used Mindful Health. Didn't read above? Dealing with Mindful Health's admin/billing can contribute to your behavioral health issues. Treatment techs are excellent. Everything else is a mess.